Delivery & Returns Policy

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We consider the following countries to be in Europe:

Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Dispatch times

For orders from stock we aim to dispatch the same day if your order is received before 12:00 PM UK time, otherwise we dispatch on the next working day. 

For our made to order bespoke items, dispatch times depend on the style ordered. Please check the product details or your order confirmation email for an estimated date of dispatch.

Tracking your order

We will send you a delivery confirmation email once we have dispatched your parcel. Please cheque this email for details of the tracking number and an estimated delivery date. 

Customs Duties and Taxes

All items shipped in the UK and EU include VAT. Up to the 31st December 2020 there are no customs duties to be paid by customers in the EU and for all pre-orders placed before this date, should customs duties come into effect we will take on the cost of these. For items placed after this date please check back here to see if our policy has changed.

For items shipped to the rest of the world, items are shipped with duties and taxes unpaid. Customs duties and taxes are usually invoiced once the item has cleared customs, either prior to or after delivery dependent on your location. Some countries may require you to hire a broker. You will be liable for all charges. We are not responsible for obtaining refunds for any customs duties and taxes for customers who return their orders for a refund. We are also unable to refund the customs fees however we will assist you where we can you with information relevant to request a refund.

Returns

For orders of styles from stock we offer a 14 day returns policy which starts from the day the item is delivered. To return an item to us please email us on dot@dotandabove.com. We will provide you with a returns authorization number (RAN) and information on where to send the item. Please package the item up securely, including all original packaging if possible. The package must be marked with the RAN and returned to us at the address provided in your returns authorization email. You will need to pay for your postage and we recommend that you use a trackable service. 

All items returned to us must be in the same condition you received them else we will reserve the right to refuse the return. This means that items must be unworn (except to try on and to the extent reasonably required to examine the product), unwashed, undamaged and unused and include any original security tags. If returned products are lost or damaged in transit then we will refuse the refund. We do not refund delivery charges.

For any made to order bespoke styles (those with a delivery lead time in the product details), we offer a 7 day cooling off period from the time you place an order. Please email us at dot@dotandabove.com in order to cancel. After this time your order cannot be cancelled and your items cannot be returned.

Incorrect Items

You should check all products you receive against your order confirmation. If any products have been incorrectly supplied, please notify us straight away on dot@dotandabove.com. We will provide you with the means to return the item to us and once we can see that the item has been collected, we will dispatch the correct item to you. If we have supplied an incorrect item and do not hear from you for 30 days, we will deem that you have accepted the incorrect item and you will no longer have the right to exchange for the originally ordered item.

Damaged or defective items

If your item is defective or damaged upon arrival, please notify us straight away on dot@dotandabove.com with details and photographs of the damage. We will provide you with the means to return the item to us and assess the damage ourselves. If it has been determined that the defect or damage due to ourselves or our delivery partners we will refund you in full. If damage has been caused due to unreasonable use or poor care, you will not be entitled to a refund and should you require the item to be returned to yourself, we will require that you pay for the cost of shipping the item back to you. You have 30 days from the receipt of the item to report any damage or defects. If more than 30 days have passed, it will be deemed that you have accepted the item regardless of any damage or defects.